Retour procedure
Phase 1: Shipment
You fill out the RMA form below. Once we receive your request, we will create an RMA ticket after reviewing the RMA form. You will receive a confirmation of receipt from us, along with your internal RMA ticket reference. This reference will enable you to request/receive feedback from us more easily in the near future based on the ticket number. Please include a copy of the RMA form in the shipment and write the reference number on the box.
Phase 2: RMA Reception
Upon receiving your shipment, we will process your return as quickly as possible. The identification of the problem may take several business days, depending on the complaint. A more accurate problem description can expedite this process efficiently.
Phase 3: Identification and Solution
After processing the complaint, we will seek a solution. Depending on the nature of the complaint, various solutions may be available, and this phase can take up to 12 business days from acceptance. We will, of course, inform you of the solution and the expected duration.
Phase 4: processing
After your return has been processed, and a suitable solution has been identified, we will act as quickly as possible with any potential return shipment. Depending on the destination, the shipment will be sent via FedEx or DHL. You will then receive a Track and Trace code from us, allowing you to track your package.
Note!
Your return can only be processed by us if it reaches our warehouse within the 30-day return period. If applicable, your return will be processed as mentioned above. Please provide the most detailed problem description possible so that the identification process can be carried out as quickly as possible.
Retour form
